Refund policy

Return & Refund Policy

You have 30 days after receiving your item to request a return or exchange.

To be eligible, the item must be unused and in the same condition you received it. You will need your order number or proof of purchase.

How to start a request
Contact us at ecom.project.mx@gmail.com with your order number and the reason for your request. Because of how our shipping process works, in most cases we resolve your request with a refund or a replacement without needing you to send the item back. We will confirm the details by email based on your case.

Damaged or incorrect items
Please check your order as soon as you receive it. If your item arrives defective, damaged or incorrect, contact us within 48 hours and we will send you a replacement or issue a refund at no extra cost.

Refunds
We will email you once your request has been reviewed and approved. Approved refunds are processed to your original payment method within 10 business days. Your bank may take a little longer to show the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at ecom.project.mx@gmail.com.